Koo.mv | Terms of Service

Welcome to Koo.mv. This document is an electronic record in terms of Trade Act, 10/96 and published in accordance with the provisions of Trade (Intermediaries guidelines) Rules, 10/29 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Koo.mv platform - www.koo.mv (hereinafter referred to as "Platform")

Your use of Koo and its services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to Koo including the applicable policies which are incorporated herein by way of reference. By mere use of Koo, you shall be contracting with Laniakea Trade Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Koo.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "Koo","We","Us","Our" shall mean Laniakea Trade Private Limited and its affiliates.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Koo Policies including but not limited to Privacy Policy as amended from time to time.

  • 1. User Account, Password, and Security:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Email Address and Password and You shall be responsible for all activities that occur under your Email Address and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

You agree to

  • immediately notify Koo.mv of any unauthorized use/breach of your password or account and
  • ensure that you exit from your account at the end of each session.
  • 2. Services Offered:

Koo provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original products ranging from furniture, fashion and lifestyle, footwear and so on (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Koo does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

  • 3. Platform for Transaction and Communication:

The Users and sellers utilize to meet and interact with one another for their transactions on the Platform. Koo is not and cannot be a party to or control in any manner any transaction between the Sellers and Users. Henceforward:

  • All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services. Koo does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
  • Koo does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
  • Koo is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Koo cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
  • At no time shall Koo hold any right, title or interest over the products nor shall Koo have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers.
  • Koo is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Koo is only providing a platform for communication and it is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Koo hold any right, title or interest over the products nor shall Koo have any obligations or liabilities in respect of such contract. Koo is not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by the seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
  • You release and indemnify Koo and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of Koo and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Koo cannot take responsibility or control the information provided by other Users which is made available on the Platform.
  • 4. User Conduct and Rules on the Platform:

You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

  • You shall not host, display, upload, modify, publish, transmit, update or share any information which:
    • belongs to another person and to which You do not have any right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • is misleading in any way;
    • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
    • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
    • infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity;
    • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
    • contains video, photographs, or images of another person (with a minor or an adult).
    • tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    • interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
    • infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
    • violates any law for the time being in force;
    • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    • shall not be false, inaccurate or misleading;
    • shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
    • You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Koo.
    • You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Koo by sharing multiple address and phone numbers or transacting with malafide intentions.
    • We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of Retail/Wholesale, including ‘viewing user-generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user-generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by Koo on the Platform. You agree and undertake that when accessing, viewing and/or posting any user-generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
    • You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
    • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
    • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
    • You shall at all times ensure full compliance with the applicable provisions of the Trade Act, 10/96 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
    • From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other Users in any manner.
    • You shall not engage in advertising to or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
    • The Content posted does not necessarily reflect Koo views. In no event shall Koo assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content Which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
    • Koo hereby disclaims any guarantees of exactness as to the finish, appearance, size, colour etc., of the final Product as ordered by the User. Koo Return & Exchange Policy offers You the option to return or exchange items purchased on Koo within thirty (30) days of the receipt. In case of return of the purchased item, please refer to the "Return Policy" on our Koo.
  • 5. Contents Posted on Platform:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and Koo has no control over such third party user generated content as Koo is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide.

You may use information on the products and services purposely made available on the Platform for downloading, provided that You

  • do not remove any proprietary notice language in all copies of such documents,
  • use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
  • make no modifications to any such information, and
  • do not make any additional representations or warranties relating to such documents.
  • 6. Privacy:

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected as defined under the laws of the Republic of Maldives. We may share personal information with our other corporate entities and affiliates.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of the business. We have developed this Privacy Policy to protect Your personal/financial information and keep it confidential. By visiting Koo, you are accepting and consenting to the practices described in this Privacy Policies. The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our Koo.

  • Correspondence Information. 
  • Following are the various Correspondence Information which You provide when You access/register for Our Service includes:
    • Children under the age of 18: Use of the Platform is available only to persons who can form legally binding contracts under the Maldivian Law. Persons who are "incompetent to contract" within the meaning of the Maldivian Law including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Platform and shall not transact on or use the Platform. As a minor, if you wish to use or transact on Koo, such use or transaction may be made by your legal guardian or parents on the Platform.
    • Personal Information: name, gender, age, images, contact/ postal address, telephone, email id, nationality and content.
    • Financial Information: credit/ debit card details including card number and expiry date in encrypted form, details for net banking services and Wallet services. Please be advised that Koo ensures the highest degree of data security while encrypting as per the guidelines.
    • Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers. However, your transactions details may be preserved by Koo for purposes of tax or regulatory compliance.
    • Transactional Information: Order ID, transactional history (other than banking details) about your e-commerce activities on our Koo.
    • User IDs: Your usernames, passwords, email addresses, contacts, account including third-party accounts and other security-related information used by you in relation to our Services.
    • Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
    • Shared Information: What types of information are not allowed on Platform?
    • Nudity or other sexually suggestive content
    • Hate speech, credible threats or direct attacks on an individual or group
    • Content that contains self-harm or excessive violence
    • Fake or impostor profiles
    • Spam
    • Technical and functional management of the Platform. When you use our Platform, we also process technical data such as your IP-address, Device ID, Device Contacts, Device Accounts including third-party accounts or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Platform, resolve technical difficulties, and provide you with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Platform.
    • Operational Use. We may use your information for suggesting products and promotional offers and schemes. You may update your profiling information at any time on the Platform. You acknowledge and agree such update is for Your interests and for improving personalization and service efficiency of the Platform.
      • Note: You acknowledge that we will only disclose your information in an aggregated form which is not capable of being used or interpreted in such a manner as to identify you.
    • Applicable law and procedure. We collect and store your Correspondence Information to (a) comply with our obligations under the law, and (b) monitor your use of our Services in order to ensure your compliance with our Terms of Service.
      • Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our Platform is at your own risk. We recommend that you do not disclose your password to anyone.
    • Cookie Policy. A cookie is a small text file that we place on your mobile device to enable various features of Koo. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. If you do accept a "cookie", you thereby agree to our use of any Personal Information collected by us using that Cookie. Whenever Koo uses a third party to host and serve content, we may arrange for a common identifier to be shared between the third party and Koo in order to enable accurate measurement of traffic and usage. This includes but is not limited to the use of AMP Client IDs in Google Analytics for Accelerated Mobile Pages served by Google on Koo's behalf.
    • Third Party. At times We may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, Your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and We shall not be liable for the use or misuse of Your information by such third parties.
      • We only collect your Personal Information to conduct our business and to enable us to deliver and improve our services. We do not for any reason whatsoever sell your Correspondence Information to any third party or otherwise trade on it.

  • 7. Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Koo does not warrant that: Platform will be constantly available, or available at all; or The information on Platform is complete, true, accurate or non-misleading.

You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

  • 8. Selling:

As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Koo reserves the right to delete such multiple listings of the same product listed by you in various categories.

  • 9. E-Platform for Communication:

You agree, understand and acknowledge that Koo is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that Koo is only a facilitator and is not and cannot be a party to or control in any manner any transactions on Koo.

  • 10. Indemnity:

You shall indemnify and hold harmless Koo, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

  • 11. Trademark, Copyright and Restriction:

The platform is controlled and operated by Koo and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. The material on Koo is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Koo or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty-free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for a reasonable business purpose.

  • 12. Limitation of Liability:

In no event shall Koo be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

  • the use or the inability to use the Services or Products;
  • unauthorized access to or alteration of the user's transmissions or data;
  • breach of condition, representations or warranties by the manufacturer of the Products
  • any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Koo shall not be held responsible for non-availability of Koo during periodic maintenance operations or any unplanned suspension of access to Koo. The User understands and agrees that any material and/or data downloaded at Koo is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, Koo’s liability shall be limited to an amount equal to the Products purchased value bought by You. Koo shall not be liable for any dispute or disagreement between Users
  • 13. Termination:

Koo may suspend or terminate your use of Koo or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Koo chooses to terminate them.

  • If You or Koo terminates your use of the Platform or any Service, Koo may delete any content or other materials relating to your use of the Service and Koo will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Koo for purposes of tax or regulatory compliance.
  • You shall be liable to pay for any Service or Product that you have already ordered till the time of Termination by either party whatsoever.
  • If Koo unilaterally terminates Your account without any reason then any applicable cash back or wallet amount (if any) shall be refunded to You.
  • If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Koo by sharing multiple address and phone numbers or transacting with malafide intentions then Koo reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
  • 14. Jurisdictional Issues/Sale in Maldives Only:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in Maldives. Koo make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than Maldives. Those who choose to access Platform from other locations/Countries other than Maldives do so on their own initiative and Koo is not responsible for supply of products/refund for the products ordered from other locations/Countries other than Maldives, compliance with local laws, if and to the extent local laws are applicable.

  • 14. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of Maldives without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Male’ City. The place of jurisdiction shall be exclusively in Male’ City.

  • 15. Contacting the Seller:

At Koo, we are committed towards ensuring that disputes between Sellers and Buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that You wish to contact Koo about the seller, You may proceed to do so by clicking on the seller name on the product listing pages. Alternatively, You may also reach out to customer support or access help center at https://www.Koo.mv/contactus

  • 16. Disclaimer:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Koo. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Koo nor shall Koo have any obligations or liabilities in respect of any transactions on Platform.