KOO.MV | New User Guide

Q: How to shop?

A: Shopping at Koo.mv is fairly simple. Once you land on our homepage, we advise you register yourself a customer in order to gain the number of benefits offered by Koo. Simply click on Create your Koo.mv account or register through your Gmail or Facebook account. Once this process is completed you can start shopping. Please choose a product(s) you may desire and press check out to complete your order. Our priority lies in making your shopping experience as simple as possible.

Q: Do I need to register to shop?

A: Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest.

Q: How do I create an account?

A: Click here to register by filling in your details and following the instructions.

Q: I forgot my password or my password does not work?

A: Click ‘Forget Password’ and key in your email to reset your password

Q: URGENT! Can I receive my order tomorrow or specific date if I place the order today?

A: Since Koo.mv is a nationwide marketplace, we rely heavily on our sellers for deliveries. Under our agreements with our sellers, it is mandatory to deliver the goods as soon as possible. We work closely with them to ensure that our customers receive a world-class shopping experience.

Orders are usually shipped within 2 working days up to 10 working days (Depending on the location of the seller) upon order placement. Orders could be picked up from Koo.mv Pick up Stations.


Q: I couldn’t make payment for the item that I added into my cart previously. What should I do?

A: Items added to your cart will only be reserved to you within a certain time frame. The item will be sold to the next person in line if payment is not made within the time frame. Please do note that at a given time your cart would be available among multiple devices.