KOO.MV | Buyer Protection

We want our buyers to purchase the orders with confidence on koo.mv, which is why we guarantee purchases from third-party sellers when payments are made for qualified purchases. The condition of the purchased item and delivery time are guaranteed under Koo.mv buyer protection.

  • Buyer protection policy

At Koo, we are committed to ensuring that disputes between Sellers and Buyers are settled amicably by way of the below dispute resolution mechanisms and procedures.

An item you received was damaged, defective, materially different, or you changed your mind and you returned it, but you have not been refunded or the refunded was in the wrong amount, you must contact the seller. However, in the event that You wish to contact Koo about the seller, you may proceed to do so by clicking on the seller name on the product listing pages. Alternatively, you may also reach out to customer support or access help centre at Contact Us

    Steps involved

  • Refund policy

If a seller fails to deliver your order or the item you received is significantly different from the description, we guarantee to work with our sellers to ensure a solution.

1.       Contact

Open communication with the seller to discuss the problem or contact our customer service team.

2.       Open a dispute

If you fail to come to an agreement after contacting the seller, simply raise a claim by opening an online dispute with 15 days of the completion of your order.

3.       Get us involved

At koo.mv, we can assure you that most sellers will respond to your claims quickly. However, if you are not satisfied with the results you can escalate your disputes to koo.mv.

*** Terms & conditions apply